- Introduction
Welcome to Shopandhaul. We prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we gather, utilize, disclose, and protect your data when you visit our Shopify store or engage with us. You consent to the terms specified in this policy by accessing our website and utilizing our services.
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2.Data Controller
Shopandhaul serves as the data controller for your personal information. You can reach us at the following contact details:
3.Information We Collect
We may gather and process the following categories of personal data:
Personal Identification Information: This includes your name, address, email address, and phone number.
Payment Information: We collect credit card numbers, billing addresses, and other financial details necessary for transaction completion. This data is processed securely by our payment processors and is not retained by us.
Order Information: Information regarding the products you purchase, such as size, color, and quantity.
Technical Data: This encompasses your IP address, browser type, operating system, referral source, and browsing behavior on our website.
Communication Data: Records of your interactions with us, including email correspondence, customer service communications, and feedback.
- How Your Information is Utilized
We utilize your personal information for the following purposes:
Order Fulfillment: To process and complete your orders, which includes managing payments, delivering products, and addressing returns.
Customer Support: To address your inquiries, provide assistance, and resolve any issues that may arise.
Personalization: To improve your shopping experience by tailoring content, recommendations, and offers according to your preferences and purchase history.
Marketing Communications: To distribute promotional materials, newsletters, and special offers, contingent upon your consent when necessary.
Compliance with Legal Obligations: To adhere to legal requirements and safeguard our rights, including the prevention of fraud and the maintenance of our website and service security.
- Legal Grounds for Data Processing
We process your personal information based on the following legal justifications:
Contractual Requirement: To fulfill our contractual commitments to you, such as processing orders and delivering customer support.
Consent: When you have explicitly consented to the use of your data for specific purposes, including marketing communications.
Legitimate Interests: To advance our legitimate business interests, provided that this does not infringe upon your rights and freedoms, such as enhancing our services and ensuring the security of our website.
Legal Compliance: To meet legal obligations and regulations.
6.Data Sharing and Disclosure
We may share your personal information with the following third parties:
Service Providers: To facilitate order processing, payment handling, shipping, and customer support.
Marketing Affiliates: With your consent, to provide you with promotional materials and offers.
Regulatory Authorities: If mandated by law or to protect our legal rights, we may disclose your information to regulatory bodies or law enforcement agencies.
- International Transfers of Data
Your personal information may be transferred to and stored in locations outside the UAE or the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws, employing appropriate safeguards to protect your data.
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Data Security
We employ suitable technical and organizational measures to protect your data from unauthorized access, loss, or destruction. However, it is important to note that no method of transmission over the Internet or electronic storage can be deemed entirely secure. While we cannot assure complete security, we are committed to safeguarding your information.
- Data Retention
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, which includes adhering to legal obligations and resolving disputes. The duration for which data is retained may vary based on the type of data and relevant legal requirements.
- Your Rights
By data protection laws, you are entitled to the following rights concerning your data:
Access: You may request access to the personal data we hold about you.
Rectification: You may request the correction of any inaccurate or incomplete data.
Erasure: You may request the deletion of your data under specific circumstances.
Restriction: You may request a restriction on processing under certain conditions.
Objection: You may object to processing based on legitimate interests or direct marketing.
Data Portability: You may request a copy of your data in a structured, commonly used format.
Withdraw Consent: You may withdraw your consent to processing when consent is the legal basis.
To exercise your rights, please reach out to us using the contact details provided above.
- Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies to improve your browsing experience, analyze website usage, and deliver targeted advertising. For further details on our use of cookies and how you can manage your cookie preferences, please consult our Cookie Policy.
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Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Any modifications will be posted on this page along with an updated effective date. We recommend that you review this policy regularly.
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Contact Us
Should you have any questions or concerns regarding this Privacy Policy or our data practices, please do not hesitate to contact us.
